Frequently Asked Questions (FAQs)
At Andrews Veterinary Hospital, we know pet care often comes with questions—and we’re here to make sure you have clear, reliable answers. Below you’ll find information about our services, policies, and what to expect during your visit.
Where are you located?
Our hospital is located at 1575 Main Street, Andrews, NC 28901—conveniently serving pets and families across Cherokee County and nearby mountain communities.
How can I schedule an appointment?
Do you accept walk-ins?
We encourage appointments to ensure each patient receives prompt, focused care. However, urgent cases during regular business hours are given priority.
What forms of payment do you accept?
We accept cash, check, debit cards, major credit cards, and CareCredit. A 3% processing fee applies to credit cards, and a 5% fee applies to CareCredit transactions.
Is payment due at the time of service?
Yes, payment is required when services are rendered. We’ll provide estimates upon request and discuss all treatment options beforehand.
Do you offer payment plans?
We do not offer in-house payment plans, but CareCredit can be used to finance veterinary expenses over time.
What types of pets do you treat?
We provide veterinary care for dogs and cats.
What surgeries do you perform?
We offer a wide range of elective, soft tissue, orthopedic, and emergency surgeries, including spay/neuter, mass removals, fracture repair, and C-sections.
Do you offer laser therapy?
Yes, laser therapy is included in all post-surgical and dental recovery plans to promote healing and reduce pain.
Can you help with allergies or skin problems?
Absolutely. Our team provides pet allergy and dermatology care for chronic itching, hot spots, and skin infections.
Do you offer preventive or wellness care?
Yes, we recommend routine wellness exams, vaccinations, and parasite prevention to help pets stay healthy at every life stage.
Do you have a pharmacy?
Yes, our fully stocked pet pharmacy allows you to get medications quickly and safely. You can order from our online store for convenient home delivery.
What happens if my pet needs specialized care?
If your pet requires advanced diagnostics or treatment beyond our capabilities, we provide veterinary referrals to trusted specialists with the expertise and equipment your pet needs.